Head of Customer Success
Sophie Okafor
London, UK
About
Sophie runs the customer success team that onboards and grows Arty's Scale and Enterprise accounts. She built the onboarding playbook that reduced average time-to-first-agent from 18 days to 6, and oversees the renewal and expansion motions that contribute to Arty's 124% net revenue retention.
"The fastest path to expansion revenue is a customer who hit their first outcome in week one. Everything we do in success is designed to make that happen."
Other team members
